Frequently Asked Questions

HKIA SkyBiz is Hong Kong International Airport’s (HKIA) dedicated B2B programme for travel trade partners. As a SkyHero (member), you will receive the latest updates, exclusive offers, valuable business resources and member-only campaigns designed to support your business growth. Stay connected with HKIA and be among the first to discover new opportunities and developments in the travel industry.

HKIA SkyBiz programme welcomes professionals from across the global travel industry, including travel agencies, tour operators, airlines, corporate travel managers, destination management companies (DMCs), and other industry partners.

As a SkyHero, you can stay connected with Hong Kong International Airport (HKIA) while unlocking new business opportunities. Members gain access to the latest airport updates, marketing resources and industry insights that can support product development and customer engagement. Members may also be invited to exclusive training sessions and familiarization tours, providing valuable first-hand knowledge of HKIA’s facilities, services and operations. In addition, members can earn points through programme activities and redeem rewards.

No. Membership is completely free of charge.

Visit this website for more information or scan the QR code below to join our community and stay informed of the latest updates.

Your membership benefits remain valid upon successful registration and do not expire.

There are two ways to register as an HKIA SkyBiz member. Users from Mainland China can register via the WeChat Mini Programme "香港国际机场天际商汇", while users from other regions can register through our official website at https://hkiaskybiz.com/en. Registration follows a slightly different process and requires some additional information to set up the account.

Registration is typically completed immediately once the verification process has been successfully completed.

If your application is not approved or requires further verification, our team may contact you for additional information. You may also reach out to us at hkiaskybiz@hkairport.com for assistance.

Yes. Members can update their personal and company information through their account profile after registration.

Yes. Individual travel trade professionals from the same organization are welcome to register for their own HKIA SkyBiz accounts. Members can also use their unique referral code to invite eligible colleagues to join the programme and earn additional loyalty points. All registrations are subject to eligibility verification and approval.

Members will receive communications through a combination of email newsletters, member-only online community updates and event invitations. These channels ensure that members are kept informed of the latest HKIA news, upcoming training sessions, networking events, reward activities and exclusive trade opportunities in a timely and convenient manner. Members can manage their communication preferences at any time to ensure relevance and efficiency.

As a SkyHero , you can access a comprehensive library of marketing resources, including e-newsletter, leaflets, images, and videos. This one-stop resource hub is designed to support your sales, marketing, and promotional activities by providing easy access to the latest HKIA-related materials.

Yes. All such Content is provided exclusively for Members’ internal use, internal training and self learning.

You can earn points by completing eligible member engagement activities, including: - Completing the account registration - Inviting peers to register an account or registering upon invitation from member - Completing online quizzes at the platform - Attending offline or online seminars/events organized or co-organized by HKIA SkyBiz - Sharing promotional content on social media platforms - Joining dedicated HKIA SkyBiz social media community groups - Participating in other engagement tasks announced by HKIA SkyBiz

If you are unable to find the information, deals or resources. You may submit an inquiry through the dedicated form at https://hkiaskybiz.com/en/contact or email your request directly to hkiaskybiz@hkairport.com Our team will be happy to assist and provide further support where possible.

To update your personal information, please log in to your member account and navigate to "My Account" > "My Profile". From there, you can review and update your details directly. .

a. On the login page, click "Forgot password?" to go to the password reset page. b. Enter the email address you used when registering. c. Set a new password (at least 8 characters) and re‑enter it in the confirmation field. d. Click "Send verification code" . e. Check your email and enter the verification code. f. Click "Reset password" , your new password will take effect immediately.

If you are not receiving email updates, please check your junk or spam folder and ensure that your registered email address is correct and up to date. You may also wish to add our email address to your safe sender list. If you continue to experience issues, please contact our support team hkiaskybiz@hkairport.com for further assistance. Our team will investigate the issue and respond within three business days.

Points may take some time to be credited after an eligible activity is completed. If your points have not appeared after the stated processing period, please contact our support team at hkiaskybiz@hkairport.com with details of the activity.

If you require technical assistance or encounter any issues, please contact our support team at hkiaskybiz@hkairport.com Our team will be happy to assist you with any technical or system-related enquiries.

No. Each member should maintain only one account. Duplicate accounts may be subject to review and consolidation in accordance with the programme terms and conditions.